Are Digital Humans Replacing Employees? The Truth About AI in the Workplace
Artificial intelligence has sparked debates about job security and automation, but we see AI differently at Haystack Technologies. Our digital human technology isn’t here to replace workers but to empower them. Despite the rise in the public’s awareness of AI over the last two years, the concept of digital humans is over a decade old. Digital humans, once a concept only found in science fiction movies, have become a reality thanks to AI and 3D animation technology advancements. The goal is to provide consistent, scalable, expert training through AI-driven digital humans—helping companies reduce turnover, improve efficiency, and lower operational costs. Rather than eliminating jobs, these solutions enhance employee performance, making teams more effective. This efficiency level is transformative in the complex world of material manufacturing, where designers navigate an overwhelming ecosystem in search of the perfect materials to bring their vision to life.
The Problem: Turnover and Costly Training in the Building Materials Industry
The building materials industry struggles with high turnover rates among internal sales teams, creating rising training costs and lost efficiency. Frequent staff changes mean companies must continuously onboard and train new employees, a time-intensive and expensive process. Sales teams are also expected to master thousands of SKUs, making it difficult to provide accurate recommendations and close sales effectively. Traditional training methods often fall short, leading to knowledge gaps, inconsistent service, and missed revenue opportunities. Employees who feel unprepared or unsupported are more likely to disengage, increasing turnover even further.
Companies need real-time, expert-level training solutions that scale with their workforce to stay competitive. This is where AI-powered digital humans come in—offering on-demand expertise, standardized training, and seamless knowledge reinforcement to help sales teams perform at their best.
The Solution: AI-Powered Digital Humans for Expert Training
Haystack’s digital humans give sales teams, showroom reps, and customer support staff instant access to expert knowledge when needed. Instead of relying on outdated training manuals or waiting on senior staff for guidance, employees can get real-time answers and build confidence in their roles from day one.
High turnover and inconsistent training are major pain points in the building materials industry. With thousands of SKUs to keep track of, it’s unrealistic to expect every employee to memorize product details. Digital humans change that by offering on-demand, scalable training that doesn’t just check a box, it helps people succeed.
Here’s what companies gain by integrating AI-powered training:
Consistent knowledge delivery so every employee gets the same high-quality training
Faster onboarding so new hires can ramp up and start contributing sooner
Real-time support that reinforces learning and eliminates knowledge gaps
Less reliance on senior staff for training so that they can focus on more significant priorities
Boosting Employee Retention and Job Satisfaction
The biggest misconception about AI in the workplace is that it’s coming for people’s jobs. That’s not what’s happening here. Digital humans help reduce stress, improve efficiency, and make work more engaging, which leads to higher job satisfaction and less turnover.
Employees don’t leave because they hate the job. They leave because they feel unsupported, overwhelmed, or stuck. When people have instant access to expert-level support, they perform better, feel more confident, and are likelier to stick around. That means fewer hiring headaches and lower training costs for companies.
A Smarter Workforce, Not a Smaller One
AI-driven solutions like Haystack’s digital humans aren’t about cutting jobs, they’re about giving employees the tools to do theirs better. Companies that invest in AI-assisted training aren’t replacing people; they’re future-proofing their teams. The ones that don’t? They risk falling behind. With the right technology, businesses can build an innovative, more efficient, and equipped workforce to handle whatever’s next without burning out employees.
The Future of AI in the Workplace
Most importantly, companies need to protect their workforce by ethically adopting AI. The industry is evolving fast, and businesses that embrace digital human technology correctly will lead the charge. That means using AI responsibly and ethically—not as a replacement for people, but as a way to make them stronger, faster, and more effective at what they do. At Haystack Technologies, we believe the future of AI isn’t about replacing employees; it’s about increasing employee retention through smarter and more effective internal training programs.
Get in touch with our team today or book a demo to learn more about how AI can help to improve your business operations.
